Terms & Conditions

What is Backgrounds for Photographers?

We are a small company where we offer printed copies of our original designs on polypropylene material.

 

How big are your backdrops?

For now we offer 60cmx90cm (approx. 2ft x 3ft) and 90cmx120cm (approx. 3ft x 43ft).

 

What is the difference between Photographed and Handmade backdrops?

Although all our backdrops are prints of our photographs, we like to make this distinction since:

 

The photographed: we take photographs of elements that we meet on our walks and trips: it can be a wall, a door, a floor, any texture that catches our attention, either because it has an interesting pattern, a certain color, or because we simply like them!!

 

The handmade ones: These are photographs of backgrounds that we have originally painted by hand in our studio. To see more information about this process, click here.

 

Are the colors I see on the screen true to reality?

Every day we strive to make our photographs on the web as true to the final product in reality. However, each screen is calibrated in a different way, which is something that is beyond our possibilities. Therefore, it is likely that the colors you see on your screen may vary slightly in person. If finally you are not satisfied with the product, you can always make a return of it. If you are not satisfied, do not hesitate to send us an email to Fondos@pucheroestudio.es

 

How should I clean the backdrops?

We usually try cleaning them with a wet cloth. If they are more persistent stains, we usually use glass cleaner or some KH-7 type liquid.

 

First of all, we recommend you avoid all kinds of abrasive liquids, alcohol, acetone, solvents, turpentine etc. since you will damage the quality of the material.

Unfortunately we can only accept exchanges or returns of products that have not been used, and they must be intact as shipped. You can read our exchange and return policy for more information.

 

How resistant are your backdrops?

Although our material is very resistant, it is necessary to give a sensible use to your backdrop: do not put hot objects such as pans or pots, since it is not resistant to high temperatures. At the same time, food or other objects that fade can also stain your background, so be careful with the latter. Also, do not cut directly on the backdrops, as you will deteriorate them quickly. Finally, don't fold your bottoms too much, as they could stick to the fold shape. It is best to store them flat or rolled in their original tube.

 

After placing an order, how long will it take to receive my backdrops?

As long as the product is in stock, we are committed to dispatch our orders within the next 24 hours after we have received the payment correctly. If for any reason this is not possible, you will be notified by email and you will be provided with an estimated shipping date. Then the shipping will depend on the city / country from where you place your order. Normally shipments take between 24-48h throughout Spain.

See our shipping policy for more information.


What happens if my order arrives damaged?

We do everything possible so that your order arrives in perfect condition. To do this we pack our backdrops in cardboard tubes that will protect them during your trip. However, there may be an exception and it may be the case that your order does not arrive in perfect condition. If this is the case, please let us know by contacting us at fondos@pucheroestudio.es and send us photos of the problem. We will exchange them and ship new order. You can read our exchange and return policy for more information.

 

Can I return my order if I am not satisfied?

Sure! If for any reason (we hope not!) you are not satisfied with our funds, please let us know by sending us an email at fondos@pucheroestudio.es . You can return your order within the next 30 days after receiving it. We will refund your money once we check that it is in perfect condition and has not been used. You can read our exchange and return policy for more information.

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We are based in Madrid, Spain, but we ship all across Europe

 

© 2020 Puchero Estudio | info@pucheroestudio.es | 645 08 02 53 | 684 10 18 15